Frequently Asked Questions
Our jewellery is plated with real Gold & Rhodium/Palladium to ensure quality and durability. We use 925 Sterling Silver, 316L Surgical Grade Stainless Steel, and Brass as our base metals. If you prefer Solid Gold, we can make it available on request.
We take quality seriously and test all of our jewellery rigorously before, during and after production to ensure it is durable and of the highest quality.
We mainly use AAA+ Cubic Zirconia Stones for our Jewelry, but we also offer select pieces with Moissanite (Lab-made Diamonds). You can find this information on each product page.
If you're interested in upgrading to Natural Diamonds (SI-VVS), please contact us at email@example.com and we'll be happy to assist you!
Vermeil is a term for high quality jewelry that meets specific standards. These standards include using 925 sterling silver as the base metal. The gold karat used must be at least 12K, but we prefer using 14K and 18K depending on the piece. Additionally, the gold layer must be at least 2.5 microns thick, which is thicker than typical gold dipped or electroplated jewelry. This ensures that our Vermeil jewelry lasts longer than other gold plated items.
Moissanite is a gemstone that has similar durability and brilliance to a real diamond, but is significantly less expensive, making it a popular choice for those interested in enhancing their jewelry collection.
When it comes to jewelry, there is no practical reason to overspend if your goal is to enhance your appearance. Consider diamond alternatives like Moissanite, which can help achieve the desired look without breaking the bank.
For additional information on Moissanite and it's benefits, CLICK HERE to read our in-depth blog post.
We are dedicated to providing the best quality jewellery, and that's why we offer a 12 month Icetruck Guarantee for all purchases of gold plated/vermeil jewellery. If your product arrives damaged or has any manufacturing defect within 12 months of your purchase, our guarantee entitles you to a one-time replacement of the piece - free of charge. Please note that this warranty doesn't cover any user damage.
If there's additional damage to your item, we'll ask for a 50% replacement or repair fee. Don't worry though, we're here to help! Email us at firstname.lastname@example.org for more info.
Just remember, our guarantee doesn't cover lost or stolen items.
Want to take advantage of our 'BOGO' offer? It's easy! Just add two or more items to your cart, and the cheaper one will be free.
Please note that discounted products are not included in this deal.
SHIPPING & DELIVERY
To check the status of your recent order, simply log into your Icetruck account on our online store. If you don't have an account, don't worry! We'll send you a shipping confirmation email as soon as your items are ready to be shipped. You can track your order through the link provided in the email or use the Order Tacking on our website.
Please keep in mind that it can take up to 24-48 hours to update after dispatch.
If you live in the EU, Norway, or Switzerland, you won't have to pay any custom/import fees.
However, as the recipient, you are responsible for following the laws and regulations of your country. Customs policies vary from country to country, so it's best to contact your local customs office for more information.
Keep in mind that customs clearance procedures may cause delays in delivery estimates, though normal clearance typically takes one business day. To prevent further delays, we recommend providing a phone number for customs to reach you. Most carriers will hold a shipment for up to 5 days after arrival before returning it to the sender.
ORDERS, PAYMENTS & RETURNS
Ordering on theicetruck.com is both easy and safe. To purchase an item, simply click on the "Add to Cart" button, and it will be added to your Shopping Cart. Follow the directions provided during the checkout process to complete your order. Your payment information will be requested at the end of the process.
If you prefer, you may also place your order through our customer service channels, such as E-mail, Instagram, or WhatsApp. We are always here to help you with your purchase.
We are based in Freiburg, located in the southern region of Germany. We take pride in processing and shipping all orders from our main location.
At the moment, we do not have any physical retail or pop-up locations. However, you can stay up-to-date with any changes by subscribing to our newsletter. Thank you for your interest in our brand!
The Icetruck was founded in 2019 by Leon Becker, a fashion and designer jewelry enthusiast with a German and British background.
At Icetruck, we take pride in offering one-of-a-kind designer jewelry and are experts in finding the newest styles in urban fashion and street culture.
Our passion for designer jewelry led us to create a business that offers high-quality pieces at affordable prices. We're thrilled to share our love of jewelry with others and help them adorn themselves with stunning pieces that don't break the bank.
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