Warranty Coverage
The Icetruck warrants all Gold Plated products against manufacturing defects in materials and workmanship under ordinary consumer use for 1-Year.
This warranty covers manufacturing defects, not including damage caused by:
- excessive wear
- lack of care.
During these warranty periods, if a defect arises in the product and it is deemed by The Icetruck to be a manufacturer's defect, please follow the instructions for returning the product.
The Icetruck will either
- repair the product using new or refurbished parts
- replace the product with a new product that is equivalent to the product that is to be replaced
- refund to you all or part of the purchase price of the product
The Icetruck shall have no obligation to repair, replace, or refund until the defective product is returned to The Icetruck. A replacement product assumes the remaining warranty of the original product. When a refund is given, the returned product becomes The Icetruck's property.
Obtaining Warranty Service
For specific instructions about how to obtain warranty service for your piece of jewelry, or questions of whether your product is covered, please contact our customer service via E-mail: social.icetruck@gmx.de
Exclusions and Limitations
Our 1-Year warranty does not apply to damage caused by
- accident
- abuse
- misuse
- misapplication
Do not expose your jewelry to harsh chemicals or environments, as they can alter the appearance of the product. These include, but are not limited to:
- liquid silver polish
- hot tubs
- salt water
- spas
Do not sleep in the jewelry. Please read our Jewelry Care instructions for additional information on caring for and protecting your products.
